Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need your order number and proof of purchase.

To start a return, contact us at support@higherpowergear.com with your order number and a description of the issue. If your return is approved we will provide you with further instructions. Items sent back without first requesting a return will not be accepted. You can always contact us with any return questions at support@higherpowergear.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right. Defective, damaged, or incorrect items must be reported within 30 days of delivery.

Accepted Returns

We accept returns for defective or incorrect items only. All returned items must be unworn, unwashed, and in original condition with tags attached. We do not accept returns for change of mind, wrong size, or buyer's remorse as all items are made to order.

Exceptions and Non-Returnable Items

We cannot accept returns on sale items, gift cards, wrong size, or change of mind. Please get in touch if you have questions or concerns about your specific item.

Exchanges

We accept exchanges for defective or incorrect items only. To request an exchange contact us at support@higherpowergear.com with your order number and a description of the issue. If your exchange is approved we will provide further instructions. For defective or incorrect items a return of the original item may not be required at our discretion.

Return Shipping Costs

For defective or incorrect items, Higher Power Gear will cover all return and replacement shipping costs.

Our Right to Refuse Returns

We reserve the right to refuse returns from customers with excessive or abusive return history. All return requests are reviewed on a case by case basis and we reserve the right to deny any return that does not meet our policy requirements.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved please contact us at support@higherpowergear.com.